1) Diagnose the Need (Analysis)
I clarify the performance gap, learner context, success criteria, constraints, and what “good” looks like.
2) Design the Experience (Design)
I define objectives, choose strategy, map the learning flow, and plan practice + checks for understanding.
3) Build and Package (Development)
I create the learning assets (storyboards, slides, interactive pieces, job aids, video/media) and keep it clean, scannable, and accessible.
4) Launch and Support (Implementation)
I deliver in the right format (self-paced, blended, workshop, classroom, or virtual) with support materials that reduce confusion.
5) Measure and Improve (Evaluation)
I collect feedback and performance signals, identify friction points, and iterate—tightening clarity, practice, and support.